Service Rules & User Agreement

Terms of Service

These Terms govern your use of Floro Academy, including course access, payments, content use, and acceptable behavior. Each clause below is compact—expand what you need and keep the rest out of the way.

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Compact clauses (accordion)

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1 Acceptance & scope

By accessing Floro Academy’s website, course materials, or related services (collectively, the “Service”), you agree to these Terms of Service and any posted policies referenced here. If you do not agree, do not use the Service.

  • These Terms apply to visitors, students, and account holders.
  • Some courses may include additional rules shown at purchase or in-course.
2 Eligibility & accounts

You must provide accurate information when registering and keep it up to date. You are responsible for activity under your account and for maintaining the confidentiality of your credentials.

  • Do not share logins or resell access.
  • Notify us promptly if you suspect unauthorized use.
3 Course access & availability

We aim to keep course content available, but the Service may be modified, paused, or discontinued. Access periods (if any) are described at checkout or within the course description.

  • We may update lessons to improve clarity, techniques, or safety.
  • Temporary downtime may occur for maintenance or upgrades.
4 Payments, taxes & billing

Prices are shown at purchase. You authorize us (and our payment providers) to charge the selected payment method. Applicable taxes may be added based on your location and the type of product purchased.

  • Some products may be one-time purchases; others may be subscription-based if clearly stated.
  • If a payment fails, access may be paused until billing is resolved.
5 Refunds & cancellations

Refund eligibility depends on the product type and the specifics shown at checkout. Unless otherwise stated, digital course purchases are typically non-refundable once substantial content has been accessed.

  • If a refund is approved, processing times depend on your payment provider.
  • Chargebacks or payment disputes may result in account restrictions.
6 License to use content (no redistribution)

We grant you a limited, non-exclusive, non-transferable license to access and use the Service and course materials for your personal learning purposes. You may not copy, record, reproduce, distribute, sell, or publicly share course content without written permission.

  • This includes videos, PDFs, templates, lesson text, images, and any downloadable files.
  • Screen recording or “mirroring” lessons for others is prohibited.
7 Community conduct & acceptable use

You agree not to misuse the Service, interfere with other users, or post unlawful, harmful, or infringing material. Keep feedback constructive and professional.

  • No harassment, hate speech, doxxing, or targeted abuse.
  • No attempts to probe, scan, or test the vulnerability of the Service.
  • No automated scraping of protected course content.
8 User content & feedback

If you submit comments, assignments, photos of your arrangements, or other materials (“User Content”), you retain ownership of your content. You grant us permission to display it within the course community and, if you opt in, for promotional examples.

  • Only upload content you have the right to share.
  • Remove personal data from images if you don’t want it visible.
9 Safety & materials disclaimer

Floristry involves tools (knives, wire cutters), adhesives, and botanical materials that may cause injury or allergic reactions. You are responsible for following safety guidance, using protective equipment, and adapting techniques to your environment.

  • Test adhesives and sprays in ventilated areas.
  • Keep sharp tools away from children and pets.
  • If you have allergies, consult a professional before handling certain plants.
10 Intellectual property & trademarks

The Service, including branding, course structure, and original content, is owned by Floro Academy or licensed to us. You may not use our trademarks, logos, or brand assets without prior written permission.

  • Do not claim affiliation or endorsement without authorization.
  • Do not remove copyright notices from course materials.
11 Third-party tools & links

The Service may rely on third-party providers for payments, email delivery, analytics, or video hosting. Their services may be subject to their own terms and privacy practices.

  • We’re not responsible for third-party outages beyond our control.
  • We do not allow unapproved third-party plugins that copy course content.
12 Termination

We may suspend or terminate access if you violate these Terms, misuse the Service, or attempt to unlawfully copy or distribute content. You may stop using the Service at any time.

  • Termination may result in loss of access to course materials.
  • We may keep records as required for legal, accounting, or security purposes.
13 Disclaimers

The Service is provided “as is” and “as available.” We do not guarantee that the Service will be uninterrupted, error-free, or perfectly suited to your specific objectives. Learning outcomes depend on your practice, tools, materials, and environment.

  • We don’t provide legal, medical, or financial advice.
  • Results may vary across seasons and flower availability.
14 Limitation of liability

To the maximum extent permitted by law, Floro Academy will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill arising from your use of the Service.

  • Our total liability for any claim will not exceed the amount you paid for the specific course in the 12 months preceding the event giving rise to the claim.
15 Changes to these Terms

We may update these Terms from time to time. Updated versions will be posted on this page with a refreshed effective date. Continued use of the Service after changes means you accept the updated Terms.

  • For significant changes, we may provide additional notice where appropriate.

If you need clarification, contact us at [email protected].