Privacy Policy
Privacy Policy — Floro Academy
This policy explains what data we collect, how we use it, how cookies work, and how you can contact us. Each section includes inline “Learn more” toggles so you can expand only what you need.
Effective date
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Last updated
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Quick controls
Cookie status
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Your selections are stored on this device.
Data request SLA
Up to 30 days
We aim to respond sooner whenever possible.
Information we collect
We collect only what’s needed to operate and improve Floro Academy. The categories below help you understand what might be processed.
Account & profile data ⌄
May include your name, email address, course preferences, and basic account settings you choose to provide.
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If you contact support, we may also store conversation history to resolve issues and maintain service quality.
Usage & device data ⌄
We may process device identifiers, browser type, approximate location (city/region), pages visited, and actions taken on the site.
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- Helps troubleshoot errors and improve performance
- Helps prevent abuse and protect accounts
- Supports analytics if you consent to optional cookies
Payment-related data (if applicable) ⌄
When you purchase, payment processing is handled by third-party payment providers. We may receive limited metadata such as billing name, plan, payment status, and transaction identifiers.
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We do not store full card numbers on our servers. Your provider may store payment methods according to their own policies.
How we use data
We use data to deliver learning experiences, maintain security, and improve our content and platform.
Provide and maintain the service ⌄
Account login, course enrollment, progress tracking, customer support, and feature reliability.
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Some data processing is necessary to provide the service and cannot be turned off (e.g., security cookies).
Improve courses and platform quality ⌄
We evaluate aggregated usage patterns and feedback to refine lessons, features, and accessibility.
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Where possible, we use de-identified or aggregated data to reduce privacy risk.
Communications ⌄
We may send service updates (e.g., policy changes, security notices) and, where permitted, learning-related announcements.
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You can opt out of non-essential messages when such options are provided in the message.
Retention & security
We keep data only as long as needed and apply measures designed to protect it.
Retention principles ⌄
We retain personal data for the time necessary to provide services, meet legal obligations, resolve disputes, and enforce agreements.
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Retention periods vary by type of data. Some records may be stored longer when required by law.
Security measures ⌄
We use administrative, technical, and organizational safeguards appropriate for the nature of the information.
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- Transport encryption where supported by your browser
- Access controls and least-privilege practices
- Monitoring and abuse prevention strategies
International transfers ⌄
Your information may be processed in countries other than your own. We take steps intended to provide a similar level of protection.
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Where applicable, we may rely on contractual protections and vendor due diligence.
Your rights and choices
Depending on your location, you may have rights regarding your personal data.
Access, correction, deletion ⌄
You can request access to certain personal data, corrections, or deletion, subject to legal and operational limits.
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We may ask for verification to protect your account from unauthorized requests.
Cookie choices ⌄
You can manage cookie consent from the banner or “Cookie preferences”. Essential cookies remain enabled.
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Your selection is stored locally and can be cleared by clearing your browser storage.
Appeals and complaints ⌄
If you believe your request was handled incorrectly, you can contact us to review it. You may also contact your local data protection authority.
Learn more
We’ll provide reasoning and next steps, subject to legal constraints.
Contact
Questions about privacy, cookies, or your rights? Reach out using the form below.