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Access & login
Account access, devices, and “where are my lessons?”
I paid, but I can’t access the course. What should I do?
Most access issues are email mismatch or delayed confirmation.
I paid, but I can’t access the course. What should I do?
Most access issues are email mismatch or delayed confirmation.
First: check the inbox of the email used at checkout (including Promotions/Spam) for the access email.
Second: try searching your inbox for “Floro Academy” and “receipt”. Some providers thread the message.
Third: if you used Apple Pay/PayPal, the payment email can differ from the learning account email. Contact support and include your order ID if available.
How do I reset my password?
If you don’t see the reset email, it’s usually deliverability.
How do I reset my password?
If you don’t see the reset email, it’s usually deliverability.
Use the password reset option on the login screen. If the email doesn’t arrive within 5 minutes:
- Check Spam/Promotions and your “All Mail”.
- Try the exact email used at checkout (no typos, no aliases).
- If you still can’t get in, contact support and we’ll verify and help you regain access.
Can I watch lessons on multiple devices?
Yes — phone, tablet, and desktop are supported.
Can I watch lessons on multiple devices?
Yes — phone, tablet, and desktop are supported.
You can access your course from multiple devices as long as you use the same account email.
For best playback, use an up-to-date browser (Chrome, Safari, Firefox). If video stalls, try switching networks or lowering the resolution.
Offline downloads may not be available depending on course type and licensing; if it’s critical, contact support and tell us which course and device you use.
Payments & invoices
Receipts, billing, currency, and payment methods.
How do I get an invoice or receipt?
Receipts are sent automatically to your checkout email.
How do I get an invoice or receipt?
Receipts are sent automatically to your checkout email.
A receipt is emailed right after purchase. If you need a formal invoice for your company:
- Send your billing details via the support form (company name, address, tax/VAT ID if applicable).
- Include the email used at checkout and your order ID if you have it.
We’ll reply with an invoice PDF.
What payment methods do you accept?
Cards and major digital wallets (where available).
What payment methods do you accept?
Cards and major digital wallets (where available).
We typically support credit/debit cards (Visa/Mastercard/AmEx), and wallets like Apple Pay or PayPal depending on region and device.
If your bank blocks a transaction, try a different card or contact your bank to approve online/overseas payments. You can also contact support and we’ll help confirm the charge status.
My payment was declined or stuck on “pending”.
Usually a bank security check or 3DS verification.
My payment was declined or stuck on “pending”.
Usually a bank security check or 3DS verification.
If you see “pending”, don’t retry multiple times quickly — some banks will flag the attempts.
- Wait 10 minutes and check if you received the receipt/access email.
- Try again in a private window, or use another payment method.
- If you were charged but got no access, contact support with the charge time and last 4 digits of the card.
Certificates
Completion criteria, name corrections, and sharing.
Do you provide a certificate of completion?
Yes — after you finish the required modules.
Do you provide a certificate of completion?
Yes — after you finish the required modules.
Most courses include a digital certificate once you complete the core modules. Some programs may require passing a short knowledge check.
Certificates are for learning proof and portfolio use; they’re not a government accreditation.
My name is misspelled on the certificate. Can you fix it?
Yes — we can reissue it with the correct name.
My name is misspelled on the certificate. Can you fix it?
Yes — we can reissue it with the correct name.
Contact support with the correct spelling and the email used for your course account. We’ll reissue a new certificate PDF.
If you’ve changed your legal name, we can update it as well — just mention it in your message.
Can I share the certificate on LinkedIn or my portfolio?
Absolutely — it’s designed for that.
Can I share the certificate on LinkedIn or my portfolio?
Absolutely — it’s designed for that.
Yes. Download the certificate and add it to your portfolio or upload it to LinkedIn.
Tip: include a project photo from your arrangements and a short caption describing your design choices (color story, mechanics, and flower selection).
Refunds
Eligibility, timelines, and what happens after approval.
What is your refund policy?
We handle requests case-by-case with clear timelines.
What is your refund policy?
We handle requests case-by-case with clear timelines.
If a course isn’t a fit, contact us as soon as possible. Refund eligibility may depend on the course type and how much content was accessed.
When approved, processing time depends on your payment method and bank, typically 3–10 business days after approval.
To speed it up, include your order ID and the email used at checkout.
How long does a refund take?
Usually 3–10 business days depending on your bank.
How long does a refund take?
Usually 3–10 business days depending on your bank.
Once we approve and submit the refund, the rest is handled by the payment processor and your bank.
If you don’t see it after 10 business days, contact support with your order ID and approximate charge time.
Can I switch plans instead of refunding?
Often yes — we can explore options with you.
Can I switch plans instead of refunding?
Often yes — we can explore options with you.
If you purchased a bundle and only need a single track (or vice versa), message support. We’ll check what’s possible for your order.
Include the course name and what you’d like to change to, and we’ll reply with the available paths.
Learning & support
Practice, feedback, and getting help fast.
Do you offer feedback on my arrangements?
In many programs, yes — send clear photos + a short note.
Do you offer feedback on my arrangements?
In many programs, yes — send clear photos + a short note.
If your course includes feedback, send 2–4 photos (front, angle, close-up mechanics) and mention:
- what you aimed to achieve (mood, palette, shape)
- which flowers/greens you used
- what feels “off” to you
We’ll respond with targeted adjustments you can implement immediately.
Is there a student community?
Some cohorts include a private group for Q&A.
Is there a student community?
Some cohorts include a private group for Q&A.
When a course includes a community, you’ll see the invite details in your welcome materials. If you think your course should include it but you can’t find the link, contact support with your account email.
Do lessons include subtitles or accessibility options?
Many lessons include captions; we’re expanding coverage.
Do lessons include subtitles or accessibility options?
Many lessons include captions; we’re expanding coverage.
If captions are available, you can toggle them in the video player controls.
If you need captions for a specific lesson, message support with the course name and lesson title — we’ll prioritize it.
Still stuck?
Send a message — include your email and any order ID to speed things up.
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